Terms of sale

In order to carry out a purchase it is necessary to be of legal purchasing age. The purchases carried out on www.illimoncellodisorrento.com are regulated, for those not expressly foretold in the following purchasing conditions, by Legislative Decree n.185 of May 22, 1999 relative to the protection of consumer materials regarding contracts and distance.

The characteristics of the products are indicated in the on-line catalogue and are visible at the moment of choice and the order compilation before the conclusion of the following procedures.

Prices of the products
The prices (comprised of IVA an every possible tax and duty) are indicated on the side of every product on the online catalogue.

Product availability and accepting orders
After acception of an order, Vizi & Sfizi will send an email to confirm reception of the order after the conclusion of said order. The client is encouraged to print the email and save it. In the case that the client has not received their order, the client is invited to make contact with Vizi & Sfizi.
-Tel.+39 081.877.38.54
In the event of problems, long term or temporary, to carry out an order partially or completely, Vizi & Sfizi will send an email in good time to reach agreement and understanding with the consumer, offering the consumer the possibility to cancel the order, partially or completely, of the order and the restitution of the corresponding amount already paid by credit card. The price that will be billed is that which is found on the side of the product at the moment of conclusion of the order besides the additional charges contributed by taxes and shipping.

The forms of accepted payments are:

Shipping in Italy
Vizi & Sfizi will deliver the purchased products via express courier, which guarantees the delivery, (DHL-AWS) to all national territory, within 24/72 hours starting one day after the day in which the product is loaded and shipped. The delivery will be sent off on work days (Monday through Friday) during work hours (between 9am and 6pm). In cases in which the courier cannot carry out the delivery because of the absence of the addressee, after two attempts they will leave a notice of attempt to deliver with the details of how to contact and obtain the delivery. Vizi & Sfizi will do as much as possible to deliver the products to the consumer in the time indicated above. The consumer is invited to make contact with Vizi & Sfizi in case the delivery is late as well as report any relative dissatisfaction.

Shipping abroad
Vizi & Sfizi entrusts to Fedex and UPS it’s shipments in Europe with delivery in 3/6 working days, and the rest of the world with delivery in 7/10 working days. The cost of transport is automatically adjusted in the operating system when purchased.


Right to refuse
In the sense of article 5 DL 185/1999, if the client is a consumer (or is the physical person that purchases the goods with intent non-referable to professional activity, or rather doesn’t make the purchase indicated in the ordering module on Vizi & Sfizi sas in referral of Partita IVA), has a right to withdraw from the purchase contract for whatever reason or motive, without the need to explain and without penalty. To exercise such a right, the client will have to send to Vizi & Sfizi some form of communication indicating such intent, within 10 working days after the reception of the merchandise. Such communication will have to be sent along with a record of delivery and return receipt, addressed to Vizi & Sfizi sas Via Fuoro,22 - 80067 - Sorrento (Na). The costs of shipping the return products are placed on the client. The goods will have to be returned fully, and in their original packaging, complete with all of the parts and undamaged. Upon reception of the goods Vizi & Sfizi will restore the sum paid by means of bank transfer using the transfer numbers (Current Account/routeing number, Abi, Cab) indicated by the client transmitted by email to the address info@illimoncellodisorrento.com or telephoned at this number +39.081.877.38.54.

Vizi & Sfizi Guarantees that each information given for promotional ends will be treated in conformity to the Decree LGS. 196/2003.
The data of the user given on the subscription of the invoice are excluded from the agreement by the parties concerned because collected on the base of the fiscal/tributary obligations provided for the low and the comunitary regulations and in any case, just to need of the purchase.

Navigation data
We inform you that our web servers register automatically some information about electronic devices used by clients, as the name of your Internet service provider, the Internet page where you are from, the pages visited by you on our web site, the date and the lenght of your visit.

IP addresses
The identification of the IP addresses is necessary to manage our Internet site and particularly to analize and to prevent possible technical problems, of non authorized interferences and/or probable abuses in the use of different services offered in the web site. The IP adresses are not generally connected to information about your person.

During the consultation of our Internet site, manu information which permit to identify your computer or browser through files called cookies are collected. Cookies are crypted string which are saved by a web site in the computer of the user in order to permit in a second time a quick identification. These files permit to personalize an Internet site, to provide the user an easier consultation and, thanks to a quantitative verification of the accesses, to the different web pages, a better presentation of the most requested information. Normally the cookies used by us use anonymous information and, for this reason do not permit the treatment of the data about your person. In addition, the cookies can be used to memorize your login data and consequently make automatic your identification and the procedure of inserting user name and password for this reason is not necessary. You can ask for the deactivation of the cookies in every moment modifying the settings of your browser, but the deactivation may slow the access tosome parts of the site down or block it.

We inform you, in any case, that except the above-mentioned navigation data, we will not collect other personal data except those you will communicate on your registration to the web site, survey or for the correct excecution of a contract.

Personal data
For all legal purposes of the Decree LGS 30th June 2003 nr.196, we infomr you that your personal data personally given by you to Vizi & Sfizi Will be treated in conformity to the current regulation regarding the protection of the personal data and to the principles of the restrained style of the Society.

Request of cancellation of personal data
The personal data are collected in order to register the client and make active to him all the procedures for the executing of the current contract and all the communications useful to him; the data are treated electronicallyin conformity of the current regulations and they will be showed only on special request of the low authority or similars legally authorized. The party concerned benefits from the rights in the art. 7 decree lgs 196/2003, ie: ask for a confirmation of the existence as Vizi & Sfizi Of the own personal data, to know their origin, way and ending of their treatment, to ask for their cancellation, transformation in anonymous form or to block them in case of illecit treatment, to oppose to their treatment for any case or in case of using them in order to send advertising material, direct selling and interactive commercial communications. The cancellation of the personal data is submitted to a written communication sent by fax or mail to the Society office.

The only holder and responsible of the collecting and treatment of the personal data is Vizi & Sfizi Via Fuoro n. 22, 80067 Sorrento (NA), Italy.

Vizi & Sfizi periodically sends to its own users registered on the site, if they demand it expressely, news about the products and the sales promotions via e-mail.

Activation and deactivation of the service
Vizi & Sfizi Gives the possibility to ask for the deactivation of the own databases of the personal data. To ask for the cancellation of the own data, use one of the following options: To receive our newsletter first register yourself in the site. To active/disactive the receiving of our newsletter, you have to enter your reserved area and follow the link 'Edit my personal data' you find in the section 'My Vizi & Sfizi'.

Underage use
Children under the age of 18 are not allowed to transmit orders via the on-line form unless supervised by an adult.

For every dispute between parties involved will be handled by the Foro di Torre Annunziata.